The Gap We Fill
Leads Sitting Too Long? Speed to Lead Wins Deals.
When response time slips, so does the sale. Vertex BDC gets to every lead in under 60 seconds and keeps the conversation going across phone, email, and text. We work inside your CRM, use your process, and focus on one thing: getting more confirmed appointments so your floor can close.
Request a Free Demo →Who We Serve
BDC Solutions for Every Industry
From car dealerships to solar companies, our trained agents deliver fast lead response, appointment setting, and customer support — tailored to your industry.
Automotive BDC
Sales BDC, service lane, internet leads, data mining, and CRM integration for car dealerships.
Solar
Lead qualification, consultation scheduling, proposal follow-ups, and homeowner verification.
RV Dealerships
Test drive bookings, financing inquiries, warranty support, and showroom follow-ups.
Roofing
Inspection scheduling, estimate follow-ups, storm response campaigns, and insurance coordination.
Real Estate
Buyer/seller lead management, showing coordination, open house follow-up, and nurturing campaigns.
SaaS & Tech
Customer onboarding, technical support, integration help, and churn prevention campaigns.
Logistics
Dispatch coordination, load tracking, broker communication, and after-hours operational support.
Financial
Billing inquiries, account management, payment follow-ups, and compliance-ready customer communication.
What We Do
Two Ways We Help Dealerships Win
Run your BDC with us, or we help you build and train your own team. Either way, more leads turn into more appointments.
We Run Your BDC
Our team handles your entire lead pipeline in your CRM: sales leads, service lane, and data mining. Inbound and outbound, 24/7 — we capture, qualify, and set appointments so your floor can close.
- Sales BDC — every lead source
- Service BDC — maintenance, recalls, repairs
- Data mining — reactivate aged leads
We Build Your BDC
Prefer an in-house team? We recruit, hire, and train BDC agents to your process and culture — so you get a dedicated team that feels like an extension of your store.
- Recruiting for BDC roles
- Training on your CRM and scripts
- Ongoing support and best practices
We qualify buyers, set confirmed appointments, and work in your CRM so your floor can close. From first lead to sold unit — see how we do it for dealerships.
Dealership Services →What We Deliver
Four Ways We Turn Leads Into Showroom Traffic
Your CRM, our team. We handle the full lead journey so your sales and service lanes get more confirmed appointments and a lower cost per acquisition.
Confirmed Appointments, Not Just Calls
We turn inquiries into booked appointments. Inbound and outbound, phone and digital — we qualify and schedule so your sales team sees a steady flow of show-ready buyers. Every lead is logged and followed in your CRM.
How we book appointments →60-Second Response & Persistent Follow-Up
We hit every new lead within 60 seconds and keep at it until we reach them. CRM-driven workflows and multi-channel touchpoints mean fewer fall through the cracks and more show up for their appointment.
Get in touch →Sales & Service Lane Coverage
One team for both sales and service: internet leads, showroom follow-up, maintenance and recall campaigns, and conquest. We use your CRM, your scripts, and your process so customers get a consistent experience.
Sales & service BDC →
Database Mining & Lead Reactivation
We run targeted outbound campaigns on aged and lost leads. Your database becomes a source of new appointments and sold units — opportunities that were sitting idle get a second chance.
Data mining details →The Vertex BDC Difference
- Around-the-clock coverage so leads are never left waiting
- Sub-60-second first contact on new leads
- Works with your CRM (VinSolutions, CDK, DealerSocket, and others)
- One dedicated account manager for your store
- Lower cost than building and staffing an in-house BDC
- Agents trained on your CRM and your process
Digital Services
Digital Services for Your Dealership
Beyond the phone: we help dealerships grow with SEO, websites, and high-quality lead generation.
"We got our dealership to page one for 'used cars near me' within six months — traffic and leads both went up." — Dealer, Southeast
Business Development (BD)
Strategic BD programs tailored for dealerships: pipeline development, partner outreach, and growth initiatives. We help you build and nurture relationships that feed your sales and service pipeline.
Learn More →SEO for Dealerships
Get your dealership website on the first page of Google. We focus on local and automotive search so more buyers find you when they search for cars, service, or your brand. Sustainable traffic that converts.
Learn More →Website Management
Keep your dealership site fast, updated, and conversion-focused. Content updates, UX improvements, and technical support so your site works for you and turns visitors into leads.
Learn More →Lead Generation / Hunting
High-quality leads delivered to your dealership. We focus on intent and qualification so your team spends time on real buyers. Campaigns that fill your pipeline with show-ready prospects.
Learn More →Seamlessly Integrates With Your CRM
The Vertex Advantage
What You Get When You Partner With Us
Three ways we help you win: higher show rates, lower cost per acquisition, and a dedicated account manager.
Higher Show Rates
Our multi-channel confirmation and follow-up strategies drive significantly higher appointment show rates.
Lower CPA
Reduce your cost-per-acquisition with our efficient, technology-driven approach.
Dedicated Account Manager
One point of contact for your dealership — performance reviews, strategy sessions, and clear reporting so you're always in the loop.
Testimonials
What Dealers Say About Vertex BDC
Since partnering with Vertex BDC, our lead response time dropped drastically and we saw a meaningful jump in appointment show rates. They feel like an extension of our team.
Our service lane appointments grew significantly after launching the Service BDC program. The structured outbound campaigns made a real difference.
Vertex BDC's data mining campaigns reactivated aged leads our team had written off. The results from lead recovery alone exceeded our expectations.